Product Testing CoE for the World's Leading Air Transport Specialist

Challenges.

The client has developed various products for airlines and airports. The key business objectives of the client are to be sustainable and simplified and reinforce their position as an industry innovator, as well as its ability to adapt to business and regulatory changes across the world. To meet the objectives, they needed efficient, reliable and innovative quality engineering services from a trusted partner. To improve product quality and to improve testing efficiency, the client needed to:

• Drive industry practices for agility, automation, standardization and efficiency improvements
• Drive better outcome by providing domain experienced QA resources and meet SLAs 100%.
• Test early, test often and automate early, to meet the delivery SLAs

Solution.

Coforge setup Product Testing CoE based on the following four tenets,

• Consistently delivering high quality by adopting a customer-centric testing approach.
• Driving Speed by accelerating the testing lifecycle.
• Reducing Cost through automation and optimization.
• Driving QE transformation through innovation and continuous improvement.

The key task at the beginning was to build a team with techno-domain specialists, capable of providing testing services across their products. We started with a core team of techno-domain specialists for their three service lines, Passenger, Airport and Government. The core team understood the products, created product documentation and started providing testing services. This core team then leveraging the documentation created a Knowledge Academy specific to the client, which enabled to be trained a ready pool of flex team resources to provide elastic capacity for growing business needs.

Our Product Testing CoE engagement covered:

• End-to-end testing services as per customer agreed plan and defined SLAs. 

• Deploying domain experienced resources involved in product implementation testing and business users training.  

• Providing all functional (system, system integration, end-to-end business process testing) and non-functional testing (performance, security, accessibility, usability, operational acceptance testing) services including acceptance testing of changes in the products.  

• Developed test automation frameworks for testing API, web, mobile, desktop, mainframe and messaging applications.  

• Accelerated testing by implementing utilities for test data generation, service virtualization, triggering messages, automated performance log analysis and automated test designing. 

• Driving industry best practices, tools & techniques using innovation and improvement center (IIC) focusing on automation frameworks, new cognitive technologies such as artificial intelligence and machine learning. 

• Partnering with the client to achieve their business objective and needs with continuous feedback and improvement cycle. 

• Our engagement model evolved over the years from T&M to Fixed Price to Fixed Capacity to Menu based pricing for each testing type and further to a SLA driven Transaction-based engagement model. 

• We defined a unique TSR (Testing Service Request) workflow in ALM for tracking the testing requests and maintain transparency. This enabled the client to optimize testing costs.   

The Impact.

• Speed: 40% to 50% reduction of test cycle time
• Quality: No critical defects in UAT and production
• Cost: Reduced cost of rework by 50-70% defects contention within sprint by in-Sprint test automation
• Test Automation: 70% to 80% automation of business-critical test scenarios & regression test cases. Multiple bulk test data management utilities were developed to reduce test data management time by 50%.