Pioneering New Capabilities in a $5Bn PEO Firm’s GCC

Challenges.

The organization aimed to build a future-ready GCC to drive enterprise-wide transformation but faced key challenges:

• Scaling Emerging Technologies – Developing expertise in AI, SRE, and analytics.

• Vendor Consolidation – Reducing reliance on multiple vendors for efficiency and security.

• Governance & Autonomy – Establishing a single-client offshore unit with centralized governance.

• Operational Scalability – Supporting rapid business growth with a resilient model.

Solution.

Coforge implemented a structured Build-Operate-Transfer (BOT) model to establish a next-gen GCC. Key highlights included:

• Seamless Transition – Conducted due diligence, silent knowledge transfer, and structured people transition.

• AI-Powered Engineering – Cloud-native modernization, predictive analytics, and DevSecOps integration.

• Unified Governance – Established six governance committees for strategy alignment and compliance.

• Operational Optimization – Standardized processes, enhanced automation, and improved cost efficiency.

The Impact.

• 25% upfront cost reduction with an additional 7% year-over-year efficiency improvement.

• AI-powered workflow automation, minimizing manual errors and accelerating innovation.

• Scalable enterprise model, future-proofing the GCC for global expansion.

• Enhanced governance and decision-making through a structured oversight framework.

Coforge's AI-driven transformation positioned the GCC as a global innovation hub, setting a new benchmark in enterprise capability specialization.