Optimizing Cloud and Infrastructure Operations for a UK Public Broadcaster
Overview.
The client is a prominent UK public service television broadcaster, operating as a free-to-air network. With a national mandate and a growing digital footprint, the client requires highly resilient, secure, and scalable infrastructure to support both internal operations and content delivery.
The organization sought a strategic partner to support its IT operations across a hybrid environment, with a particular focus on cloud infrastructure, cybersecurity, cost optimization, and incident management. Ensuring seamless delivery, cost-efficiency, and strong cyber defense were key priorities.
Solution
Coforge was selected to provide end-to-end infrastructure services, encompassing design, implementation, maintenance, and support across IT infrastructure, networks, and cybersecurity. Key areas of delivery included:
Cloud Infrastructure & Cost Optimization: Coforge migrated 286 production servers to a hosted data center, implemented AWS FinOps practices, and upgraded critical platforms, including GitLab, PostgreSQL, and Jenkins. The team also migrated 1,300 users to Windows 11. Quarterly cloud optimization efforts led to $107K in AWS savings, with an annualized savings of $500K through rightsizing and efficient resource management.
Cybersecurity Enhancement: Coforge managed QRADAR SIEM (3,200 EPS), implemented privileged access management (PAM) for 499 users, and introduced certificate-based authentication, resulting in a 19% reduction in VPN-related tickets.
Incident & Service Management: A 24x7 incident management framework with defined SLAs was established, achieving zero P1 incidents over six months. ServiceNow dashboards were introduced for proactive trend analysis, leading to a 17% reduction in mean time to resolution (MTTR).
Continuous Improvement & Automation: Coforge introduced tech bars to enhance the user support experience, raising user satisfaction by 28%. Automation workflows were deployed across operations, saving approximately 425 hours per quarter.
The Impact
Zero P1 incidents recorded over a six-month period, demonstrating enhanced stability and responsiveness
19% reduction in VPN-related support tickets through secure authentication methods
$500K in annual cloud cost savings achieved without compromising service quality
100% on-time, on-budget project delivery across all engagements
17% improvement in incident resolution time, driving operational efficiency
This engagement showcases Coforge’s ability to deliver secure, cost-effective, and high-performing infrastructure solutions for public sector media organizations. Through continuous improvement, automation, and a user-centric support model, Coforge enabled the client to achieve higher service levels while optimizing cost and performance.
