On Track to Excellence: The High-Speed Rail’s Tech Transformation.
Overview.
Imagine navigating a maze blindfolded. That’s how our international High-Speed Rail client was struggling to manage its IT landscape. Despite significant investments in the latest tools, they were still working in the dark, thanks to a fragmented view that led to a painfully slow Mean Time to Repair (MTTR) and high number of alerts. Coforge implemented service centric AIOps using ServiceNow whichreduced 80% alerts volumes for the client.
With huge investments on tools but unavailability of consolidated view and high MTTR, the client faced significant operational challenges:
Capacity management was not in place, which was leading to ad-hoc requirements and increasing the running cost
Reactive & Silo monitoring were resulting in frequent outages to business-critical applications
The overall environment complexity required to support 3000+ tickets per month impacting efficiency
Solution.
Coforge implemented AIOps with ServiceNow and delivered classified Service Map to proactively find faults, identify existing gaps and implemented the following approach:
Consolidated view of customer infrastructure landscape, and App vs Infra mapping
Tools consolidation thorough ServiceNow for better visibility and enhanced features
ServiceNow AIOPs enabled solution considering algorithm for IT Ops management
Synthetic and cloud enabled monitoring solution and auto discovery
