NDC Implementation leveraging ITA QPX for leading European Airlines
Overview.
The leader in the Europe-Latin America market and Spain’s number-one airline group. Our customer wanted to enable NDC using ITA QPX as their fares and pricing solution.
Aimed to implement New Distribution Capability (NDC) using ITA QPX for fares and pricing. The goal was to ensure a consistent omnichannel experience by aligning shopping offers on the NDC channel with those on their existing e-commerce platform.
Solution.
Conducted a thorough analysis of QPX's Markets, Schedules, and Point of Sale (POS) configurations, identifying gaps and proposing solutions.
Developed a comprehensive NDC implementation roadmap, encompassing:
Agency Setup
Rules Engine
Personalization
Order and Offer Management
Functional and Technical Architecture
Designed a systematic transition plan to ITA, including:
Reevaluation of business rules
Alignment across different POS systems
Optimized ITA queries for improved performance.
Executed configuration and testing procedures.
Implemented fare configurations across all routes, ensuring parity between NDC and e-commerce channel options.
Established mapping between NDC schema elements/attributes and the client's Passenger Service System (PSS) services.
The Impact.
Achieved consistency in customer experience across NDC and e-commerce channels.
Decreased the load on the client's infrastructure.
Generated cost savings through optimization of ITA service calls.
