Navigating Knowledge Seas: Coforge’s AI-Powered Search Revolutionizes Travel Support

Challenges.

• Ineffective keyword-based search resulting in user frustration.
• High volume of support cases due to difficulty finding information.
• Need for a more intelligent and conversational search experience.

Our Solution.

Coforge implemented a Gen AI-powered search solution to address these challenges. Leveraging GCP's no-code platform, the solution involved:

• Developing a Gen AI bot integrated into the homepage, finder search, and case creation page.
• Training the AI model on a vast dataset of knowledge articles.
• Enabling users to interact with the bot through natural language queries.
• Providing accurate and relevant search results.

The Impact.