MuleSoft enabled unified customer view for UK's leading provider of everyday health and dental plan
Overview.
Our client is the UK's leading provider of everyday health and dental plans with more than 150 years of experience ensuring access to health products and services.
Following a growth-by-acquisition model over the years, the client inherited several unrelated platforms and siloed systems duplicate an obsolete record, combined with data inconsistency. This led to poor data quality that prevented the company from having a unified customer view, providing consistent customer service and implementing effective marketing initiatives.
Solution
Designed and built a MuleSoft ESB based application which integrated multiple back-office systems to a uniform data source with mule ESB Salesforce connector used for rapid integration.
The implementation used Salesforce bulk APIs which allowed migration of large volumes of data with ESB providing batch management for efficient migration, transformation and processing of data from source system to Salesforce.
The Impact
Ensured uniform customer review throughout Salesforce, with data integration providing deduplication of custom entities.
The tuned application supported 20,000,000 records to be integrated, with customer batch processing for regular updates.
The client now has a holistic view of their customers available across their organization, providing them with greater insights into their market.
