Modernizing Mortgage: Pega Automates Products & Processes
Overview.
A Vietnamese financial institution struggled with a legacy system hindering product innovation and policy updates. ABC implemented Pega for product automation, data extraction, and simplified processes, improving efficiency and customer experience.
Challenges.
Inflexible legacy system hampered new product rollouts.
Poor system performance limited scalability.
Time-consuming policy updates slowed agility.
Solution.
Automated 7 product lines (loans & credit cards) with Pega's low-code platform.
Integrated BIX Extract for data warehouse reporting and insights.
The Impact.
Metric Improvement
Manual Intervention
Reduced
Scoring Process
Automated
Credit Card Onboarding
Faster
User Experience
Enhanced
Policy Management
Flexible
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