A global bank aimed to elevate their customer experience in an intensely competitive banking landscape. The client sought to refine its Automated Clearing House (ACH) Payments system to facilitate low-value transactions. The goal was to develop a seamless, efficient, and 24/7 accessible solution that could synchronize with digital transformations, aligning technical enhancements with superior customer experience. To find a cognitive solution for their payment processing, the client collaborated with Coforge and implemented the solution within the stipulated time frame.