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Modernizing ACH payments for a global bank with cloud APIs and microservices.

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Overview.

A global bank aimed to elevate their customer experience in an intensely competitive banking landscape. The client sought to refine its Automated Clearing House (ACH) Payments system to facilitate low-value transactions. The goal was to develop a seamless, efficient, and 24/7 accessible solution that could synchronize with digital transformations, aligning technical enhancements with superior customer experience. To find a cognitive solution for their payment processing, the client collaborated with Coforge and implemented the solution within the stipulated time frame. 

Challenges.

  • Client’s existing system relied on a monolithic architecture. 
  • Scalability and agility were lacking, hindering adaptation to evolving demands. 
  • An upgrade was needed for the underlying database to enhance performance. 
  • Aligning technical advancements with superior customer experiences was a priority. 

Solutions.

  • The project involved transforming the legacy monolithic architecture into a cloud-based ecosystem of APIs and Microservices, ensuring optimal Resiliency, Availability, and Consistency (RAC).  
  • A database upgrade was necessary. Each functionality of the core banking engine was redefined and integrated as a nano service using the proprietary framework. 
  • Coforge provided a dedicated Program Manager who ensured continuous value delivery through prioritized user stories and SLA-based production management, thereby achieving 100% milestone schedule adherence.  
  • Our team executed a phased, disruption-free transition to the new system for our banking client, sharing 50% solution ownership.  
  • A revamped architecture and efficient implementation heightened the corporate customer experience.  
  • The refined 24x7 accessible ACH Payments system improved low-value transactions, aligning with digital transformations and enhancing customer experience. 

The Impact.

50%

Shared Solution ownership with banking client

100%

Disruption-free transition to new ACH Payments

24/7

Accessible system for improved low-value transactions.

360°

Revamped architecture & implementation

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