Success stories

Maintaining 99% Quality Levels while Transitioning Customer Service for a Seamless Customer Experience

Written by Admin | Jul 23, 2024 8:33:06 AM

A company faced a complex brand onboarding challenge, requiring a meticulous transition plan and high-quality service delivery across various channels. Coforge's solution, leveraging regional expertise, peer support, and ongoing quality monitoring, ensured a smooth transition and improved customer satisfaction.