Our client is a leading financial group backed by 2700 locations in over 50 countries and regions. Its corporate banking Line of Business was keen to improve their Payment Investigation process, as it was error prone, and expensive due to the manual effort involved. All the swift Investigation messages are free-format and open length text messages used for "Additional Info", "Comments", "Queries", "Clarification" or customization. Coforge stepped in as a solution partner to develop an AI solution for automating the Investigation process. Coforge enabled a scalable, efficient, consistent and accurate solution with open-source architecture. As a result, there was a huge improvement in throughput and ability to handle Investigation cases, which enabled quick information for the customer contact center