Intelligent semantic search and chatbots for a leading Insurance provider

Challenges.

• Overwhelming information 
• Time consuming searches 
• Limited 24/7 support

Solution.

• Knowledge graphs can enhance the capability of search engine by using intelligent context-based features.  
• Chatbots use this search feature along with the relationship to help patients with exact answers at the time of admissions, transfers, claims etc. by fetching contextual information for each query asked.  
• Improves customer experience and avoids lots of inaccurate input.

The Impact.

• Improved patient experience 
• Reduced inaccurate inputs 
• Increased efficiency 
• Personalized support