Our client, a major UAE airline, wanted a smooth PSS (Passenger Service System) migration seeking ways to improve their operational capabilities and customer experience. PSS migration, a cutting-edge solution, offers a bouquet of features & benefits. At the same time, the process is complex and, time-intensive and demands careful planning to minimize disruptions during transition. Coforge set up a dedicated program management office to coordinate across multiple departments, aimed to ensure a hitch-free migration.