Implementing Integrated Passenger Revenue Accounting for a Flagship Carrier in Central Asia
Overview.
A Central Asian air carrier pilots domestic and international flights to 64 destinations. Servicing about 3.24 million passengers per year and employing over 4000 employees, the airline aimed to expand its fleet size from 30 to 43 aircraft in a little over ten years.
The client wanted to revamp its revenue accounting system to increase revenue and traffic capabilities. The airline sought to align its revenue account system with its long-term profitability goals.
Apart from the challenge of its fleet expansion, it had a few other challenges to meet:
Extensive time spent on fare proration
No ability to issue Agency Debit Memos (ADMs) through their existing system.
Inability to load fare data, perform fare and tax audits, and automatically enter flight schedules.
Solution.
MonaLisa, has a proven expertise, transformational capabilities, successful change management practices, and a track record of customer implementations. A proven fare revenue accounting solution, MonaLisa helped the client achieve business objectives. MonaLisa audits tickets, refunds, exchanges, and miscellaneous documents to identify fare, commission, and tax errors. A customizable and user-friendly solution, MonaLisa enhances ADM recovery by reducing manual efforts and processing time.
The client chose Coforge’s MonaLisa as its fare audit solution. Customizable and user-friendly, MonaLisa supports sales data management and processing, conducts fare and sales audits, and performs sales-based and fully automated sales proration. MonaLisa also issues Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs) and provides a Bill Settlement Plan (BSP) interface for bulk file uploading, ticket history and difference capability, and integration with General Ledger and UTR (Unearned Transportation Revenue) history.
Some of the salient features of the solution include:
Modular, scalable, and integrated solution to expand operations
Simple and easy-to-use system with comprehensive revenue accounting functionalities
Comprehensive reporting tool
Customized General Ledger interface
The Impact.
MonaLisa proved to be more responsive, exact, and efficient using which the client could realize:
Customized client reports and real-time data,
Minimized risk of revenue loss and data processing delay,
Better revenue flow due to accurate billing and verification,
Increased staff efficiency, and
Improved workflow processing resulting in the streamlining of functions of various departments.
