A leading co-operative bank in India, the client has eight branches with 54 employees, 30,000 shareholders and deposits worth USD 11 million. It provides a wide range of banking facilities to economically weaker sections, helping them enhance their standard of living. The banking industry today is confronted with stricter regulatory compliances that lead to increases in operating costs. In order to retain and grow market share for the client, Coforge laid the groundwork for lowering costs by effectively transforming the operations of a major cooperative banking services provider.