Case documents and related material spread across the system. It was not possible to have an accurate view of the documents being worked on with their deadlines.
Multiple versions of documents leading to rework, loss of work and Communications notes etc. on paper, emails etc.
Maintaining security and confidentiality of the information - Unauthorized Access
Solution.
Implemented multi-platform case management desktop app using ElectronJS framework.
Native integration with Microsoft Office applications - Word, Excel, Powerpoint and Outlook.
Implemented serverless API layer and hosted on Azure
Azure storage account and functions used to build rest APIs and centralized document repository
NoSQL (Azure CosmosDB) used for data storage
The Impact.
Increased operational efficiency up to 80%, reducing user effort up to 60% and made business operations more effective.
Extensible application architecture that made it easy to support additional channels (mobile)
Deploying API/Data storage to cloud reduced infrastructure costs by 50%
