Transforming New Store opening operations for a Multinational Chain of Coffeehouses
Overview.
A leading coffeehouse chain faced challenges in their manual real estate transaction management process, leading to inefficiencies and missed deadlines. Coforge implemented a Pega-based solution to automate workflows, improve communication, and accelerate store openings. The solution resulted in a 20% increase in processing efficiency and a reduced store opening timeline to just three days.
Our client, a leading American multinational chain of coffeehouses and roastery reserves, faced significant challenges while opening a new store due to the manual operations in their Real Estate Transaction Management program.
These manual processes led to inefficiencies, missed deadlines and communication breakdowns. The client aimed to standardize workflows and implement process automation to improve customer interactions and optimize store opening cycle.
Solution
Coforge has led the Pegasystems implementation with the construction of standardized workflows and the introduction of automation for Real Estate Transaction Management
Innovating a comprehensive workflow solution designed to streamline processes for New Store Leases, Existing Store Renewals, and Store Closures.
Automation of routine tasks such as document approval, contract signing, and deadline tracking
Track the progress of real estate transactions, upload documents, and communicate with store development teams.
Improving adherence to Service Level Agreements with goals and escalations
The Impact
A significant reduction in manual tasks through smart integrations and automation
Enhanced employee (Partners) business process capabilities
Designed to deliver an intuitive user experience and seamless data flow
