Gaming Giant Levels Up Integration Efficiency: 40% Cost Reduction with Coforge's Factory Model
Overview.
A leading gaming and hospitality company sought to streamline its integration services and unify the customer journey across its diverse platforms. Managing their hybrid environment proved challenging, resulting in inconsistencies for players. Coforge's solution, a meticulously crafted factory-based integration model, delivered the flexibility and scalability needed to achieve these goals.
Legacy systems: Legacy systems with point-to-point integrations impeded delivering personalized customer experiences and innovation with agility.
Hybrid Environment Hurdles: The company's infrastructure spanned on-premises and cloud environments, creating complexity for managing integrations.
Disjointed Customer Experience: Players encountered inconsistencies when interacting across different touchpoints, impacting their overall experience.
Scalability Roadblock: Existing solutions lacked the scalability to handle the company's ever-growing integration needs.
Solution.
Building an Integration Powerhouse
Coforge's proposed solution, the factory-based integration model, was a multi-layered approach designed for efficiency and scalability. The solution involved MuleSoft Cloud Integration and TIBCO Cloud Mashery software, with API-led integration for speed and re-use and offer a completely reinvented customer experience.
Here's a deeper dive into its key components:
Dedicated Integration Specialists: Coforge assembled a team of highly skilled professionals with expertise in various integration technologies. This team became the core of the "factory," possessing the in-depth knowledge to tackle any integration challenge.
Flexible capacity model: Coforge established a flexible capacity model that is optimally leveraged for application development and support.
Standardized Integration Processes: A standardized process for developing and managing integrations was established. This involved creating clear workflows, defined roles and responsibilities, and consistent documentation practices, ensuring a smooth and efficient integration lifecycle.
Automation Streamlines Operations: Coforge leveraged automation tools to streamline repetitive tasks within the integration process. This included automating data mapping, testing procedures, and deployment processes, freeing up valuable time for the specialist team to focus on more complex integrations.
Centralized Integration Management Platform: A central platform was implemented to manage and monitor all integrations. This platform provided a holistic view of the entire integration landscape, allowing for real-time visibility and proactive issue identification.
The impact.
A Winning Combination
The integration factory model delivered significant benefits for the gaming and hospitality company:
40% Reduction in Integration Costs: By leveraging automation and standardized processes, Coforge significantly reduced the time and resources required for integration development and maintenance, leading to a remarkable 40% cost reduction
Operational Efficiency Boost: The streamlined processes and automation tools fostered a more efficient integration environment, allowing the client to react faster to changing business needs.
Unified Customer Experience: A consistent and seamless customer journey was achieved across all platforms. Players now enjoy a unified experience, regardless of the touchpoint they choose.
