From Chaos to Streamlined: Modernizing Mortgages for Faster Approvals

Challenges.

• 4 separate mortgage books with individual processes and systems.
  
• Complex and time-consuming process for brokers with multiple logins and delays.
  
• Mortgage approvals taking up to 21 days and disbursals taking months.
  
• High call center volume due to lack of self-service options.

Solution.

• Leveraged cloud architecture to abstract data and information systems.
  
• Migrated data from VSAM to Oracle and implemented micro-services architecture.
  
• Established an API development factory to reduce lending platforms.
  
• Built a Salesforce-based customer application processing system.
  
• Developed a new broker-facing web/mobile interface with single sign-on and self-service options.
  
• Implemented a dynamic logic framework for customer service processing.
  
• Created a product directory allowing dynamic rates and charges during launch.

The Impact