A top insurance carrier, dealing in property & casualty, health, and specialty and reinsurance businesses, and operating in the US, UK, Ireland, Netherlands, Switzerland, Bermuda, and Singapore was facing new FCA customer experience regulations. Recognizing Coforge’s deep domain expertise and extensive technical experience in providing solutions to complex problems, the insurance carrier chose us as its partner in this ‘must deliver’ program. Coforge developed a data analysis framework to capture customer interactions, identify complaint trends, and ensure fair treatment throughout the insurance lifecycle. This solution streamlined regulatory reporting and improved customer satisfaction.