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Enhancing Revenue Recovery through Advanced Audit Solutions

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Overview.

A German leisure airline based in Frankfurt, operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North America, South America, and the Caribbean. The airline is Germany's third largest commercial airline based on fleet size and passengers flown and have around 22+ million passenger per year.

Challenges.

  • Revenue loss from under-collection in sales, exchanges, and refunds
  • Ineffective audit processes unable to capture all recoveries

Solution.

  • Understood the requirements and landscape of customer and enhance import and expert interfaces to accommodate the data in our Audit Tool.
  • Did POC on 1 month data and identified recovery of more than $50K over and above 2nd Pass Audit.
  • Signed Short term agreement to perform 3rd Pass (later upgraded to 2nd pass) Audit.
  • Signed long term contract to perform 2nd Pass Audit.

The Impact.

  • Increased Revenue by identifying more violation using innovative solutions with deep domain expertise.
  • Higher Customer Satisfaction 
  • Enhanced reporting with separate reporting engine

Bring us your challenge.

Let’s Coforge your next success story.

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