Enhancing Efficiency Through Robotic Process Automation (RPA) for Nationwide Real Estate Tax and Municipal Lien Searches.

Challenges.

The client faced challenges including

· Manual online tax searches and document retrieval

· Inefficient process of updating customer applications with tax and assessor details

· Time-consuming task of calling county offices when data is unavailable online

Solution.

Coforge provided a comprehensive solution, including:

· Feasibility study to identify areas for automation in the tax research process

· Phased approach for automating tax searches and document retrieval through RPA

· Automation scope determined for assessor and tax online searches, and document download processes

The Impact.

The impact of Coforge's solution is summarized as follows:

· Phased deployment of bots to automate online tax searches and document download processes

· Elimination of human effort in research and document saving for online counties

· Removal of possible errors in saving the searched documents

· 43% reduction from 14 mins manual to 8 mins after automation,

· Turnaround Time (TAT) reduced from 3 mins to 1 min for assessor online search and document download

· Turnaround Time (TAT) reduced from 4 mins to 1 min for tax online search and document download