Enhanced Tax Operations for India’s Largest Sales Tax Department by Implementing SAP ECC TRM

Challenges.

• 10K Tax Officer (Employees) and 8 Lacs dealer’s challenges on the self-service portal.
• End customer operational challenge on the online portal for Tax filling.
• Complications in using web/mobile applications.
• Legacy systems to manage independent functions 

Solution.

Increased productivity for dealers through a 100% self-service portal.

• Real-time operational processes including tax filing.
• Complete end-to-end automation with transparency.
• Dealer Accesses through Mobile, I-PAD, TAB and HTML (UI5) Portals.
• Dealer portal for services such as Registration, Returns and Refund.
• Tax officer Portal for Approval of registration, Scrutiny of returns, Audit and Assessment and Recovery.
• All third-party authentication via SAP PI.
• SAP PI integrating with GSTN system for exchange of 10 Lacs dealer’s transactions.

The impact.

• Ease, Convenience and Increased Productivity for Dealers.
• Real-time Operational Processes including Tax Filing.
• Flexible solution to migrate from VAT to GST.
• Complete End to End Automation with Transparency.
• Real-time integration with 20+ 3rd Party Systems for Validations.
• Dealer Access through Mobile, IPAD, TAB and Drupal Portals.