End to End Plant, GXP & R&D IT Services for Global Life Science CDMO
Overview.
Our client is a leading pharmaceutical company renowned for its focus on proprietary niche finished dosage formulations. Streamlining operational complexity across multiple sites and ensuring compliance with rigorous regulatory standards (GXP) to optimize quality and efficiency has been a major roadblock for pharmaceutical organizations. Coforge managing the complete IT support & monitoring across functions has enabled the client to optimize efficiency.
They wanted a Strategic outsourcing partner for IT Operations, Plant IT deployment, End-to-end services and Development Services across multiple sites, data center infrastructure and monitoring services critical for business continuity and efficiency.
Solution
Coforge provided managed support for core pharma Manufacturing, Lab and Quality App, Corporate Applications, SAP, Serialization & RPA.
Managed Core Pharma Manufacturing Plant IT Support (GxP) for ~ 19 Plants & 2 R&D Units
Pharma Labs COTS Maintenance & Support (LIMS, BioVia, iLab etc)
Manufacturing Applications Support (Oracle PLM, eLog, TraceReady etc.)
Serialization Support (TraceLink, Advanco)
All Service Request & Incident Requests
End-to-end Service Management
ITIL Process Compliance
Small enhancements and project pool hours & CRs (40,000 hours annually)
The Impact
We provided Global Infrastructure support for Data Center & Network, Plant IT with Workplace Services, Datacenter & Server Administration/Backup, Network Voice & Data, ITIL Process Management & ITSM.
Improved Operational Efficiency:
Achieved uptime for data center infrastructure with 8x5 support.
Reduced incident resolution time, meeting SLA targets consistently.
Realized cost savings through optimized asset management and OEM vendor coordination.
Achieved reduction in infrastructure maintenance costs.
Increased Productivity
Enabled seamless transitions and upgrades, minimizing operational disruptions and associated costs.
Enhanced User Experience by providing uninterrupted service desk support in local language, achieving user satisfaction.
Improved administrative efficiency, enhancing communication reliability.
