End-to-end IT Managed Services
Overview.
Client is an American cloud-based professional employer organization for small and medium-sized businesses. Client administers payroll and health benefits and advises clients on employment law compliance and risk reduction, acting in some cases as an outsourced human resources department.
The client was looking for a strategic partner to help with IT operations and consolidate all the vendors into one strategic partner, as well as to establish a strong innovation agenda.
Challenges.
Fast track transition
High attrition within the IT team
Little to zero technical documentation
Multiple manual processes and low automation levels.
Solution.
End-to-end IT Managed Services (Development, Maintenance & Support) for all its IT needs covering the following:
Oracle Fusion Financials scope includes - Modules include Accounts Receivables, Accounts Payables, General Ledger, Cash management, Expenses, Assets Management and Lease Accounting.
Oracle Fusion HCM - Modules supported Core HR, Oracle Payroll, Absence management, Time & Labour, Recruitment, Compensation Management and Talent Management.
Oracle EPM
Supported Geos: USA, Canada and India
Solution:
Select rebadging of resources to retain knowledge and minimize service disruption
Created AS-IS state documentation during KT
Well defined continuous improvements & automation roadmap (0-3, 3-6, 6+ months) post Transition
The Impact.
Coforge is helping the client in their pursuit of IT Operational excellence to become best-in-class firm globally.
Transition just has completed and moving steady state to Process Improvement.
Expand our footprint not limiting to the said modules – Procurement, Accounts Payables for India operations, India Payroll implementation, RMS etc
Bring us your challenge.
Let’s Coforge your next success story.
Your browser does not support the video tag.
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore
