Enabling Resilient, Cost-Efficient Platform Services for a Leading UK Charity
Overview.
The client is a prominent UK charity dedicated to supporting individuals affected by dementia. With growing digital demands and mission-critical services to deliver, the organization needed a modern, resilient, and cost-effective IT platform to power its operations and serve its stakeholders effectively.
The organization required an experienced partner to manage and optimize its multi-tenant IT platform, maintain high availability, support secure remote access, and ensure cost control across its cloud infrastructure. It also needed structured change management, continuity planning, and support for multiple affiliated charities operating under a shared services model.
Solution
Coforge was engaged in delivering comprehensive platform services, encompassing support, maintenance, cloud optimization, continuity planning, and DevOps automation. Key initiatives included:
Disaster Recovery & Business Continuity: Coforge implemented a highly available and segregated Azure platform with Azure Virtual Desktop (AVD) to enable secure remote access. The solution achieved 99.7% uptime across mission-critical systems.
Platform Customization & Configuration: Isolated cloud environments were created for three separate charity entities with role-based access controls and common shared services where applicable, ensuring both operational independence and efficiency.
Change Management & Governance: A structured change control process was introduced, complete with automated tracking, visual dashboards, and rollback capabilities to reduce risk during updates and deployments.
Cost Optimization (FinOps): Through legacy system decommissioning, usage-based dashboards, and cloud rightsizing strategies, Coforge helped the organization reduce operational costs by approximately 30% without compromising performance.
CI/CD and Infrastructure-as-Code: Automated deployment pipelines and infrastructure provisioning accelerated release cycles, improved agility, and enhanced platform responsiveness to evolving business needs.
The Impact
~30% reduction in operational costs achieved through cloud and infrastructure optimization
99.7% platform availability, ensuring continuous access to critical applications and services
High service reliability, with minimal P1/P2 incidents reported over a four-year engagement
This engagement showcases Coforge’s ability to deliver secure, efficient, and highly available platform services for public and nonprofit organizations. By combining best-in-class cloud practices with proactive governance and automation, Coforge enabled the client to serve its mission with agility and resilience.
