Enabling Dynamic Pricing Capabilities and ensuring timely data availability with Revenue Management System
Overview.
The client was one of the largest airlines in Australia, operating flights in domestic and international sectors. Coforge installed an improved PROS revenue management system for them and helped them use it. The new system resolved the client’s primary business challenge but delivered added value.
The client needed a better revenue management system and an IT partner to implement it. They were looking to partner with a vendor with an excellent understanding of the airline IT landscape, Sabre reservations, Inventory, Fares and DCS, and Integration technology like IBM MQ.
As a solution, the client needed a better revenue management system and an IT partner with its' clear understanding and expertise.
Solution.
Coforge recommended the PROS Revenue Management System as a solution.
PROS allows airlines to:
protect their positioning,
safeguard their yields against competitors, and
outperform the competition.
It helps in decision-support which empowers users to use revenue and profit-maximizing business strategies to address their most sophisticated challenges – all at the speed of business. The main input to the PROS system is the inventory dump which contains all information for flights and flight dates (range: one day prior to 330 days), post-departure files, and the hourly dump file received from the Sabre system.
These files are processed by a PROS Sabre connector and loaded in the PROS Database, which is later processed by the PRO Revenue Management System (RMS). The outcome of PRO RMS files also called upload files, are sent back to the inventory (Sabre) system via web service calls.
As part of the exercise, Coforge undertook the following tasks:
Integration of PROS products
Revenue Management
MQ Integration for real-time booking alert
Sabre SFTP integration for offline booking data
Market Valuation Module
Group Sales Optimizer
Infrastructure Readiness
Validated server configuration, environment set-up (testing, certification, production), installed packages, software, codebase etc.
Process Management
Adhered to processes for application support and maintenance and change management
Disaster Recovery Management
Configured DR boxes for the production environment, which includes database and application servers
Configured resiliency boxes for immediate turnaround
Log Management
Configured various tools for log monitoring like Splunk, Nagios, Uptrends
Memory Management
Monitored memory, CPU and network and coordinated with the infrastructure team to facilitate appropriate hardware/software upgrades
Support to the client’s PROS business team to assist with component upgrades, troubleshooting, incident and request ticket resolution
The Impact.
Partnering with Coforge and implementing the PROS system brought the following added business benefits to the client:
Enabled dynamic pricing capabilities for the airline
Improved Revenue Management processes
Ensured data availability to the business at the right time
