Enabling After-Sales Service through Connected Devices​

Challenges

• Client wanted to enable Customer Service by empowering Customers and Dealers​
• They wished to enable Smart Connected devices to understand the performance of Machinery​
• Ensure proactive and smart services by providing interactive solutions

Solution

• Coforge enabled faster solutions for customers​
• Provided Interactive solutions to Customers and Dealer based on the alerts from Connected devices​
• Proactive Service identification based on the equipment data​
• Seamless Customer experience ​
• Automation of warranty services with the OEM Vendors​
• Enabled multi-device knowledge access to Dealers for faster Services​

The Impact

• Preventive Maintenance​
• Higher availability of Machine ​
• Increase in Customer Satisfaction​
• Better Value of the Service​
• Reduction of effort by Knowledge Management​
• Empowered Customers to solve problems​
• Automation of Services​
• Faster and better warranty Services