A leading global specialty insurer with a presence in 32 countries and an extensive portfolio of Property and Casualty insurance products, facing complex platform limitations, security concerns, and ambitious expansion plans, partnered with Coforge. Through comprehensive support across Duck Creek PAS, security, global expansion strategies, and future-proofing, Coforge empowered the client to achieve rapid product launches, streamlined operations, and successful global expansion.
The client needed to navigate complex platform transformation, enhance support and maintenance, overcome security challenges, streamline workflows, and achieve global expansion. They needed vital support in the areas listed below:
Complex Platform Transformation: The existing system used by the client posed limitations and inefficiencies, highlighting the need for migration to a better system to improve overall efficiency.
Security and Support: The Duck Creek PAS and claims demanded robust support and maintenance. There were security concerns around Duck Creek Policy and Claims (Single Sign on, User Admin and Web service while listing) which added to the complexity and required prompt resolution.
Supporting global expansion and improving time to market: The client’s ambitious expansion plans to new regions and 40+ products launch over a span of 3-5 years posed significant challenges. Ensuring premium balancing between PAS, IDO, Claims and Enterprise Data Warehouse and automating specialty business transactions were major challenges.
Future proofing by upgrade: Recognizing the need for future scalability and innovation, the client embraced the strategic move of upgrading to Duck Creek Next Version and required assistance with the same.
Solution
Coforge’s partnership with the client went beyond mere collaboration, as we became the catalyst for their transformative journey. Our dedicated teams worked hand in hand with the client, providing comprehensive support across commercial and specialty lines of business.
Enabled the client for global expansion - Rolled out new regions North America, UK, Asia and Australasiastrong> over the course of 5 years.
Enhancements projects such as – New Coverages, New Forms, Actuarial, Stat reporting, and ISO upgrades 7x to 9x and then to 10x strong>proved pivotal in increasing the operational efficiency.
Provided support & maintenance of Duck Creek PAS, BA/QA, Claims, Data Insights Systems and Hyland OnBase Integration with Duck Creek.
Empowered the client with Functional QA and Test Script Automation on TAC (Test Automation Center).
The Impact
Rapid Product Launches A framework for fast downstream buildout enabled the launch of over 40 insurance products
Data-Driven Operations Using data insights tools that provided valuable information for decision-making
Optimized System Architecture Expert guidance maximized the benefits of technology investments and streamlined operations.
Global Expansion & Compliance Successful expansion to new regions, ISO template upgrades, and World Check migration supported international operations.
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