Empowering partners with a robust mobile app for increased Sales & Customer Satisfaction
Overview.
The leasing industry is evolving rapidly, with increasing demand for scalable, data-driven solutions. Challenges like data silos, limited scalability, and inefficient processes hinder growth. This case study explores Coforge's Salesforce migration solution, showcasing enhanced data visibility, streamlined operations, and improved partner management. Readers will gain insights into overcoming industry challenges through integrated technology.
Data Silos & Visibility: Transaction data scattered, hindering governance and reporting.
Partner Management: No effective platform for building a strong partner network.
Inefficient Processes: Time-consuming leasing process and no centralized customer data system.
Limited Insights: Lack of data analytics for informed decision-making
Solution.
Coforge helped in migrating the Leasing Application from iOS Platform to Salesforce, creating a unified system for managing customers, dealers, product, and vehicle data.
Consolidated organizational data for a holistic 360° view, enabling faster turnaround times and improved decision making.
Enhanced user experience with the Salesforce Lightning Experience, ensuring a modern and intuitive interface for all users.
Implemented comprehensive reporting through Lightning Reports and Dashboards, providing valuable insights into leasing performance.
The Impact.
360°
View of Partner Leasing Information
50%
Reduction in volume of cases
Improved access to information fosters better transparency and cross-functional collaboration
Increase in Partner sales due to better collaboration & enhanced data visibility
Reduced Case Volume (50%)
Gained a holistic view of partner leasing information for strategic decision-making.
Improved analytics empower data-driven business strategies.
