Efficient Volume and Turn Time Management for Nationwide Real Estate Tax and Municipal Lien Searches.

Challenges.

The client faced challenges including

· Difficulty in managing volume surges in tax research without increasing headcount

· Concerns about increased fixed costs with the addition of resources

Solution.

Coforge provided a comprehensive solution, including:

· Implementation of SmartTrak® for order placement, tracking, and fulfillment

· Manual handling of all exceptions by a dedicated team

· Deployment of independent teams for 100% Quality Review

The Impact.

The impact of Coforge's solution is summarized as follows:

· Reduced claim rate to less than 0.5%, saving $500,000

· Achieved service levels for a client portfolio in one year

· Reported 99.1% parcels within SLA and exceeded SLA by 10 days on 85.08% of the portfolio

· Met turnaround time requirements 100% of the time, irrespective of the volume inflow

· Achieved a cost reduction of 55% while avoiding claims and meeting turnaround time