Efficient Bulk Title Search Management for a Title, Closing & Settlement Services Provider.

Challenges.

The client faced challenges including

· Quality control of a bulk order of 28,500 files completed by other search vendors within a 6-week time frame

· Pressure to deliver on time to meet end customer expectations

· Potential financial risks associated with inaccurate title reports

Solution.

Coforge provided a comprehensive solution, including:

· Identification and alignment of experienced subject matter experts (SMEs)

· Creation of standard operating procedures for efficient order processing

· Rapid training and certification completed within 2 days over the weekend

The Impact.

The impact of Coforge's solution is summarized as follows:

· Real-time order status tracking and report publication for stakeholders and clients

· Regular calibration calls with the client to ensure alignment and transparency

· Continuous training programs on new process updates to maintain quality standards

· On-Time delivery of 100% of orders completed within the due date.

· Improvement achieved exceeded quality levels with 98.14% (SLA was set at 95%)

· Annual cost saving across 50 clients totaling USD 1,000,000

· Coforge managed overall quality, completing final quality checks