Efficiency Enhanced: Coforge’s Approach to Streamlining Payment Plans for a UAE Government Agency
Overview.
The UAE-Central Government Office faced challenges in their payment processing system, including limited payment options, manual integration bottlenecks, and delayed cash flow management.
Our client in UAE- Central Government Office offering customizable solutions to free zone and non-free zone businesses in a multinational community was struggling with limitations in their payment processing system.
Our client in UAE- Central Government Office offering customizable solutions to free zone and non-free zone businesses in a multinational community was struggling with limitations in their payment processing system. Manual Integration Bottleneck: Integrating installment details with SAP, their enterprise resource planning system, was a manual process, hindering efficiency.Manual Integration Bottleneck: Integrating installment details with SAP, their enterprise resource planning system, was a manual process, hindering efficiency.
Manual Integration Bottleneck: Integrating installment details with SAP, their enterprise resource planning system, was a manual process, hindering efficiency.Manual Integration Bottleneck: Integrating installment details with SAP, their enterprise resource planning system, was a manual process, hindering efficiency.
Manual Integration Bottleneck: Integrating installment details with SAP, their enterprise resource planning system, was a manual process, hindering efficiency.
Solution.
To address these challenges, we implemented a comprehensive solution leveraging the power of Salesforce and API based integrations:
Automated Payment System (APS) Integration: An API integration with an Automated Payment System (APS) allowed for offering bank-specific installment plans within the existing portals.Dynamic Payment Portal: Enhanced customer and agent portals displayed available installment options based on the user’s credit card details, providing a personalized payment experience.
Dynamic Payment Portal: Enhanced customer and agent portals displayed available installment options based on the user’s credit card details, providing a personalized payment experience.
Streamlined Receipt Capture: The chosen installment details were captured directly on Salesforce receipts, eliminating the need for manual entry. Upgraded SAP Integration: We upgraded the SAP model and its integration with Salesforce to seamlessly handle installment processing.Upgraded SAP Integration: We upgraded the SAP model and its integration with Salesforce to seamlessly handle installment processing.
Upgraded SAP Integration: We upgraded the SAP model and its integration with Salesforce to seamlessly handle installment processing.Upgraded SAP Integration: We upgraded the SAP model and its integration with Salesforce to seamlessly handle installment processing.
Upgraded SAP Integration: We upgraded the SAP model and its integration with Salesforce to seamlessly handle installment processing.
The impact.
To address these challenges, we implemented a comprehensive solution leveraging the power of Salesforce and API based integrations:
Enhanced Payment Flexibility: Offering a wider range of payment options, including installment plans, increased customer satisfaction and conversion rates.
Real-Time Installment Processing: Automated processing of installment details within Salesforce eliminated manual integration delays.
Faster Cash Flow Visibility: Automatic receipt posting to SAP ensured timely updates and improved cash flow management.
