The client, a Dutch multinational bank, faced challenges in managing their corporate payments platform across 9 European countries viz., London, Breda, Frankfurt, Madrid, Vienna, Milan, Geneva, Lisbon & Dublin. With the need for ISO 20022 compliance, they sought a reliable partner to modernize the platform, minimize operational risk, and optimize costs. Coforge stepped in, providing end-to-end management, ISO20022 implementation, and robust SLAs. The case study highlights their successful collaboration in solving complex business challenges.