Duck Creek On-Demand: Unlocking Agility and Growth for Specialty Insurer

Challenges

Here's a breakdown of the key challenges encountered:

• Diverse business processes
• Complex operations
• Fragmented technology ecosystem consisting of different systems
• Inconsistent employee and customer experiences

Solution

Coforge implemented DCOD in three stages:

Stage 1: Duck Creek Blueprinting

• Understanding gaps between as-is and future state
• Creating enterprise transformation roadmap for DCT implementation
• Gathering requirements and creating solution blueprints

Stage 2: Full suite Duck Creek implementation

• Incorporated agile with 4-week sprints for iterative software development
• Simultaneous development of policy, claims, and billing modules
• Planned completion of minimum viable product (MVP) implementation within 8 sprints
• Strategy to roll-out one or few LOBs at a time
• 6 months of planned Program Testing before Go-Live. This included:
  • End-to-end testing
  • Performance testing
  • Integration testing
  • Legacy testing

Stage 3: Support and maintenance of different P&C applications

• Applications included policy admin, FNOL, billing, claims, and agency portal
• Businesses that have moved to DCT
• Businesses that are still in the different systems

Technology Stack:

Applications in scope:

• Multiple
• Policy admin systems
• Billing systems
• Claims system
• Data and legacy systems

Systems present:

• Mainframe-based
• .NET- based
• Java-based
• Guidewire
• DCT

The Impact

• Technology Platform Unified platform across all operating companies
• Scalability Enabled cost-effective scaling for future growth
• Speed-to-market Improved speed of launching new products and services
• Brand Recognition Enhanced brand consistency across the enterprise
• Customer & Agency Experience Customer & Agency Experience Improved user experience for both customers and agents
• Business ProcessesCustomer & Agency Experience Improved user experience for both customers and agents