Driving Supply Chain Innovation for a Global Retail Giant’s GCC
Overview.
One of the world’s largest retailers sought a strategic partner to enhance its India Global Capability Center (GCC) operations with specialized expertise, agility, and innovation. The objective was to optimize warehouse management, improve supply chain efficiencies, and enhance customer and employee experiences through a technology-driven approach.
The retailer faced multiple operational and technological challenges that required scalable, AI-driven solutions:
Warehouse Optimization: Build a microservices-driven warehouse management system to streamline fulfillment. Data Management: Process and manage high-volume data efficiently.
Supply Chain Efficiency: Enhance logistics, route optimization, and inventory visibility.
Experience Enhancement: Improve customer, employee, and partner interactions.
Solution.
Coforge partnered with the retailer’s India GCC on a three-year engagement, providing 700+ active consultants to drive transformation across key business areas:
Warehouse Management Innovation: Designed and deployed a next-gen warehouse system to enhance replenishment and fulfillment visibility.
AI-Driven Catalog Optimization: Retrained machine learning (ML) models to improve item attributes for 500M active catalog items, processing 70M daily updates.
End-to-End Tech Solutions: Delivered expertise across Software Engineering, Cloud, Business Process Solutions, Data Analytics, Quality Engineering, and Digital Experience.
The Impact.
The partnership resulted in significant business improvements, optimizing supply chain performance and operational efficiency:
4% increase in on-time deliveries and 2.5% savings in driver incentive payouts through enhanced route optimization.
New collaborative planning tool for merchandise, supply, and demand teams, integrating financial plans with 2,500+ drivers for real-time simulations and modeling.
Seamless AI-driven process improvements, boosting supply chain accuracy and agility.
By leveraging Coforge’s deep domain expertise and digital innovation, the retailer transformed its GCC into a high-performance hub, accelerating its journey toward an intelligent and efficient supply chain.
