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Driving QC and Audit in Property Insurance using Gen AI enabled Copasys® platform

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Overview.

A leading Property & Casualty insurance company in the United States

Challenges.

Quality audits performed manually using multiple excel sheets and Microsoft Access-based tools made it difficult to consolidate and analyze data.

Solution.

The Copasys® solution - a centralized QA platform which supports:

  • Assignment of data (once uploaded) through Copasys to different auditors; auditors perform the audit & save the results on the platform. Reports generated through PowerBI and exported, thereby reducing several manual steps
  • All audits’ results stored on the Copasys platform, eliminating the need for storing data in excel files
  • The audit has a step-by-step flow so that none of the mandatory checks are missed, ensuring accuracy of audits
  • Ease in generating various reports for management review

The Impact.

  • 200 users are now part of centralized QC functions covering 8 processes
  • 170000+ records processed
  • 160+ reports driving insight, Trends, data analysis leading to decision
  • 50+ Excels sheets and manual steps of consolidation of data on daily basis eliminated leading to efficiency & accuracy
  • Flexible audit tool to configure/ modify checklists, user roles, data fields, display preferences compared to MS access-based tool requiring tech skill
  • Highly scalable to create any number of checklists with different formats, multiple sampling methodologies
  • Pre-defined workflows for audits and re-audits

Bring us your challenge.

Let’s Coforge your next success story.

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