Driving Architecture-Led Digital Transformation for a UK Regulatory Authority
Overview.
The client is the UK’s regulatory and competition authority for broadcasting, telecommunications, the internet, and postal services. As a public-facing entity, the organization sought to modernize its digital and data architecture to better serve citizens, streamline regulatory operations, and adopt emerging technologies for long-term impact.
The organization required a strategic partner to lead architecture transformation across public digital experiences and internal regulatory systems. This included reimagining user engagement, enhancing content delivery, and leveraging data science to support regulatory insights, all while maintaining security, scalability, and performance.
Solution
Coforge was engaged as the principal partner to lead a large-scale architecture transformation initiative. The engagement included strategic advisory services, the development of transformation roadmaps, and comprehensive implementation support across infrastructure, digital platforms, and advanced analytics. Key initiatives included:
Modernizing Citizen Interactions through a Cloud-Based Digital Experience Platform: Coforge defined the strategy and roadmap for revamping the client’s public website and content delivery system. By leveraging a modern digital experience platform, the portal became 40% faster, mobile-responsive, and more user-friendly. Content creators gained the flexibility to deliver personalized experiences with minimal technical involvement.
Enabling Regulatory Intelligence with Cloud Data Lake and Advanced Analytics: Coforge reengineered the client’s regulatory data function by ingesting over 1 billion data points from communication devices into an Azure-based data lake. Using Databricks, Power BI, Python, and R, the platform enabled advanced modeling and analytics, supporting investigations into issues like call drops and profanity monitoring.
The Impact
40% faster, device-optimized citizen portal with enhanced access to digital services
63 reusable components and 8,000 microsite pages developed for scalable content publishing
Dedicated power user group (“DigiPals”) formed to drive future experience innovation
Expanded regulatory insight, processing multiple terabytes of third-party data weekly and over 1 billion mobile data points for policy and compliance modeling
This engagement showcases Coforge’s capability to transform business-aligned architecture for public sector bodies. From digital experience modernization to intelligent regulatory platforms, Coforge helped the client build future-ready services that are agile, accessible, and insight-driven.
