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Doubling Underwriting Efficiency through Process Re-engineering.

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Overview.

This case study delves into the challenges faced by a client in the underwriting process and the subsequent implementation of process re-engineering by Coforge to significantly enhance underwriting efficiency.

Challenges.

The client faced challenges including inefficient underwriting processes leading to delays, lack of scalability and flexibility in the existing workflow, and need for improved accuracy and reduced processing time.

Solutions.

Coforge provided a comprehensive solution, including:

•    Process re-engineering to streamline underwriting operations

•    Implementation of scalable and flexible workflow solutions

•    Integration of advanced technologies for improved accuracy

•    Automation of manual tasks to reduce processing time

The Impact.

The impact of Coforge's solution is summarized as follows:

Metrics

Achievements

2x

Increase in underwriting efficiency

40-50%

Reduction in request processing time

25%

Reduction in infrastructure costs

50%

Decrease in tele-interview costs

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