Digital Transformation & Upgradation of Existing System.

Challenges.

• Digital Transformation journey of legacy system and immediate support to the project
• The legacy application does not meet technological needs anymore.
• The system was not scalable to changing operational needs.
• Lack of platform expertise to support the application.
• Huge Data Migration was required from existing platform to facilitate the smooth processing.
• Upgradation of the existing platform to latest available versions.
• Stringent delivery timelines of 6 months to production floor

Solution.

Coforge built a solution using Pega Platform to:

• Support the client digital transformation journey of its existing system to Pega platform.
• Cloud data migration of existing system to CFEMS Pega application.
• Measure the application performance with full roll out for 5k+ users.
• Train, upskill, and enable client resources so that in-house Pega capabilities can be increased enabling client’s Self Sufficiency
• Support client to setup a Pega ecosystem with a Centre-of-Excellence (CoE) and inhouse technical leadership is built with Pega skills

The impact.

Coforge built solution provides below stated business benefits to the client:

• Automated processes and correspondence capabilities.
• Secured application that is available on cloud.
• Seamless experience with access to various system integrated to provide a smooth case processing with reduced TAT.
• Robust audit tracking tracing to minute levels.
• Improved reporting and access management features.
• Reduced 30% of client FTE earlier required to process the cases.