Digital transformation of existing operations to create a SMART airport in middle east
Overview.
The client is one of the largest airports in the Middle East serving over 102 destinations, spanned across 56 countries. It is also one of the fastest-growing airport hubs globally offering services to 30 plus airlines.
The client wanted to create a smarter airport by digitally transforming its existing operations and desired an integration/implementation partner who understood the challenges of providing uninterrupted and seamless operations at large airports.
Coforge with its rich experience in integrating various systems, products, infrastructure, and services across business functions, integrated airport systems with multiple airlines and air traffic control systems, used Smart Technologies including the Internet of Things (IoT) and Business Intelligence to ensure efficient smooth, and proactive airport operations.
Solution.
Coforge, with its expertise in end-to-end system integration and airport operations management, became the integration and implementation partner for the client.
Coforge provides its services across the following business areas: -
Airline operational information
Booking information
Check-in information
Ancillary services
Security and staff scheduling
Immigration and Security
Gate and stand allocation
Air traffic management systems
The following services were delivered to the client: -
Automated monitoring and measurement of various Service Quality KPIs and SLAs through comprehensive yet easy-to-use dashboards and reports
Developed and supported mobile, tablet, and desktop applications
Enabled real-time monitoring of Passengers and flow at different touchpoints of the airport namely departure hall, check-in, immigration, Security, transfer security, arrival immigration, baggage areas
Predictive analysis using already available data about peaks and troughs of passengers to optimize resources
Measured the passenger counts,
Passenger waiting (queuing) times and processing times at various touchpoints.
Real-time analytics on passenger wait times and other key parameters.
Delivered end-to-end passenger journeys that helped the airport deliver a fast, consistent, and secure experience to passengers.
Managed data centers Integration of Microservices using APIs.
Field support for uninterrupted operations as per the agreed SLA.
Resource Augmentation for multiple technologies and business areas Infrastructure Management and Support
Application Support and Maintenance for multiple applications across business functions
Customization and integration of third-party products
Rapid development across the entire IT landscape covering critical systems
Testing services covering multiple products and applications
The Impact.
Enabled proactive actions by different stakeholders through real-time inputs for cases involving disruptions, sudden passenger loads due to events, etc.
Enhanced passenger experience by Increasing time in the retail area for shopping Reducing queuing time and processing time
Implemented an Integrated Managed World Class Airport Management Systems
