Digital connected patient check-in solution for leading hospital system
Overview.
The client is a community hospital offering comprehensive care close to home for residents of South Lake County. They wanted to elevate the patient experience by reducing the patient’s check-in time by adoption of technology enabled program that links patients, physicians and hospitals on a common technology platform.
They wanted to reduce the delay in accessing the information by transforming the complete traditional paperwork to digital processes that allows hospital staff to track wait and service times for each patient with insights to improve the efficiency & outcome
Solution.
Coforge team developed an all-new IT product called “MASH,” which enables healthcare providers to Manage, Analyze, Sustain and Harness information.
MASH allows patients to use a customized iPad to check in, verify and update information and sign electronic consents, rather than complete traditional paperwork. This enabled the hospital staff to track wait and service times by modality.
The solution supported check-in & registrations for scheduled radiology procedures & scheduled for implementation for its women’s center and emergency department.
Fully compatible with HIS, EMR, EHR, ADT and scheduling systems, and integrates and automates online bill paying, health records management, online pre-registration and scheduling, and secure messaging among care providers both inside and outside the hospital.
The platform also allowed targeted communications with patients on the iPad based on various criteria such as location, age and service requested.
The Impact
Enabled healthcare providers to achieve better clinical outcomes, increase patient satisfaction, and improve patient and physician loyalty.
Improved efficiency during high-volume morning periods for diagnostic procedures, reducing patient wait times significantly.
Streamlined check-in process resulting in faster patient readiness for procedures upon arrival, minimizing waiting times.
Integrated for seamless operations with HIT systems for enhancing administrative efficiency and patient convenience.
Enabled targeted communication with patients via iPad based on location, age, and specific service requirements, improving patient engagement and satisfaction.
