Skip to main content

Delivering a flexible, well-connected API-based cargo ground-handling system for the client

article banner

Overview.

The client is the chief ground-handling service provider at major Southeast Asian airports and controls about 80% of the airport's ground-handling business. The client has a presence in 14 regions with experience spanning over 70 years. The client engaged with Coforge to create an API-based ground handling system as a part of its strategic initiative. The final solution not only ensured efficient and real-time messaging across systems but also ensured the availability and flexibility of the ground handling ecosystem. The well-integrated system spans various business areas such as material handling systems, inventory control systems, IVRS, airline systems, government regulatory systems, departure control systems, etc. 

Challenges.

The client engaged with Coforge to create an API-based ground handling system as part of its strategic initiative. The client wanted to ease its flight operations by making real-time tracking possible. It aimed to reduce cargo trans-shipment time and increase cargo handling capacity.

Solution.

  • Tracking System  
  • Universal Flight Information System  
  • SAP  
  • Email Server  
  • SMS Gateway  
  • IVRS  
  • Export Queuing System  
  • Hardware Devices like Weighing scales, RFID/Barcode Scanners & Printers, etc.  

The solution interfaces with the drivers' external systems as well, such as:  

  • Cargo System  
  • Mail Handling System  
  • Departure Control System  
  • Airline Systems – Cargo Reservation, Weight & Balance System, etc. 
  • Cargo Community Systems (CCS) like Cargo Community Network (CCN)  
  • Postal Agency  
  • Customs  

The solution enabled the necessary EDI Messaging Capabilities to support the generation and processing of: 

  • Interchange Message Procedures (IMP) messages  
  • XML messages  
  • Airport Handling Manual (AHM) messages like Standard Schedule Messages (SSM), Ad-hoc Schedule Messages (ASM), etc. 
  • Customized/manual Type-B Telex messages  
  • Mail messages  
  • Messages via Message brokers like ARINC, SITA, etc.

The Impact.

  • Enabled 10,000+ AWB transactions/day   
  • Ensured smooth operations of 400+ flights/day 
  • Allowed 600 concurrent users to the system at any point in time  
  • Facilitated real-time and uninterrupted communication through 100,000 EDI messages/day on an average  
  • Reduced cargo trans-shipment time by more than 40%  
  • Improved capacity utilization of cargo terminal  
  • Increased cargo handling capacity by 50%  
  • Enabled real-time flight and shipment tracking
Call to Action 

To know more about our game-changing solution, connect with us at travel@coforge.com 

Bring us your challenge.

Let’s Coforge your next success story.

Related reads.

WHAT WE DO.

Explore our wide gamut of digital transformation capabilities and our work across industries.

Explore