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Delivered MDR services for a US Healthcare Debt Collector

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Overview.

The customer is a leading provider of technology-enabled revenue cycle management services that transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups across the United States.

Challenges.

The customer was looking for a partner experienced in the healthcare domain to deliver Managed Detection and Response across its locations globally. As part of the MDR services, the client wanted a 24x7x365 security monitoring, threat hunting, and threat & vulnerability management services, The customer wanted the partner to provide these services 72 hours as they relinquished control of their SIEM solution due to a security incident. The customer did not have defined process workflows, which lead to inconsistent operations and increased time and resource consumption and lacked the resource strength in-house to support the 24x7 operations.

Solution.

Coforge Solution: Coforge provided a holistic approach to the cybersecurity operations, which included people, process and technology to address their requirements. The Coforge solution approach is described below:

  • Coforge agile approach provided quick mobilization of resources for overnight deployment of the security team to provide security services.
  • Coforge’s proven transition methodology helped align customer’s security frameworks & policies for quick transition of operations.
  • Established a 24x7x365 security operations center and quick deployment of SIEM solution using Coforge’s SIMP framework. Coforge integrated the environment (both on-premise and cloud) and defined baselines, implemented customer-specific use cases in 72 hours.
  • Using Coforge’s SIMP framework, Coforge helped to define the incident management process, escalation matrix. Coforge also defined SOPs and run books for the security operations.
  • Provisioned threat hunting services.
  • Coforge provided a real-time dashboard for monitoring of applicable compliances like HIPAA, HITRUST, and PCIDSS.
  • Coforge used its MASTER services to set up a robust Threat and Vulnerability Management program for infrastructure and applications including thick client applications.

The impact.

  • Go-live of security operation within 3 working days.
  • Improved mean time to detect and respond to security incidents.
  • Automated vulnerability scanning services.
  • A risk-based approach to vulnerability remediation.
  • Streamlining security operation processes for efficient incident management and effective communication.

Bring us your challenge.

Let’s Coforge your next success story.

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