Data Transformation: Coforge's Managed EDW Services Revolutionize Operations for Leading Insurer

Challenges.

• Absence of critical system documentation (data dictionaries, feed designs) 
• Dynamic and ever-changing application landscape 
• Aggressive knowledge transfer timelines 
• Inefficient incident and problem management 
• Poor SLA adherence 
• Lack of clear ownership and accountability for tasks and enhancements 

Solution.

• Created executive dashboards for real-time insights 
• Developed comprehensive reporting mechanisms (operational, statutory, strategic) 
• Introduced rule-based scoring for quotations and policies 
• Derived business-specific KPIs for performance assessment 
• Streamlined incident and problem management 
• Established clear ownership and accountability for tasks 

Key highlights: 

• Empowered leadership with real-time decision-making capabilities 
• Provided deeper insights into business operations 
• Validated and compared rates through rule-based scoring 
• Assessed performance in renewals, expired policies, and premium changes 

The Impact.