The client is one of the leading banking groups in United Kingdom dealing in retail and commercial line of businesses. It was formerly under the Australia-based banking group, NAGE, and was later demerged as CYBG (Clydesdale and Yorkshire banking group). The client faced operational hurdles due to manual processes and reliance on third-party systems. Their goal was to enhance customer experience while mitigating risk. Coforge stepped in to deliver a unified automated process, streamlining daily banking activities and enabling efficient customer onboarding. The case study highlights how this solution addressed complex business challenges.