Customer Onboarding: The Client Onboarding Transformation by Coforge

Challenges.

Our client was staggering with 500+ emails per customer daily and had an inefficient legacy system. Scalability was an issue, as were the resulting delays.

Solution.

Coforge’s framework is not just built but crafted to turn the tide. Offering automation and scalability. With iCOB, tasks auto-align, deadlines are predicted, and every strategy feels like it has its bespoke suit.

Replacing what was once a cumbersome process with one of efficiency.

• Operational Efficiency: Increased by 20%. 
• Operational Efficiency: Increased by 20%. 

The impact.

• Onboarding times massively improved.  
• A 20% surge in operational efficiency.  
•   An 80% leap in regulatory compliance.
• Saving both time and resources for our client.