Success stories

Contact Center Modernization for Top Pharmacy Benefit Manager

Written by Admin | Jul 10, 2024 6:29:29 AM

Our client is the 5th largest Pharmacy Benefit Manager in the US, owned by 19 separate health plans. Over the last four years, they have launched several initiatives to improve cost structure, modernize its technology and enhance its competitiveness for growth. Growth has been largely organic, but a recent acquisition is quickly changing and transforming the business landscape within their walls.