Coforge's 'One Europe' app helps a leading European bank establish omnichannel banking services worldwide.

Challenges.

Developing a solution that could cater to a global customer base, spanning multiple countries and languages, while adhering to regulatory requirements posed a significant challenge.

Key business challenges: 

• Omnichannel Experience: The existing mobile app lacked consistency across channels, hindering customer engagement.  
• PSD2 Compliance: The revised Payment Services Directive (PSD2) required Strong Customer Authentication (SCA) for all electronic payments. 
• Cross-Border Functionality: The bank needed a solution that worked seamlessly across countries and languages.

Solution.

Coforge developed a new mobile payments application - "One Europe”. The solution was designed to offer banking and payment solutions to the bank's millions of clients worldwide, across countries and languages. 

Key Highlights of the solution: 

• A consistent user experience across web and mobile channels, aligning with the product strategy
  
• Initial launch in the UK, with future releases planned for Spain and South America
  
• Features like: Domestic payments, transfers, payee management, bill payments, money management tools, quick balance access, secure multi-factor authentication, aggregation services for open banking, card control, e-statements, chat functionality, and management of standing orders and direct debits.
  
• On the web channel, users could make international payments, manage standing orders and direct debits, and utilize CHAPS payments for corporate customers.
  
• Coforge provided Testing as a Service, achieving approximately 90% test automation coverage, security penetration testing, physical device testing, and a Cloud mobile device lab.
  
• Followed the SAFe Agile methodology, with Agile Release Trains focusing on sub-value streams
  
• A Fixed Capacity model, committing to story point and feature point deliveries in every program increment
  
• Maintained a 10-90% onshore-offshore team mix for cost-effectiveness
  
• Employed best practices such as strong team governance, collaboration across locations, frequent onsite visits, and a 'follow the sun' support model

The Impact.